Due to the nature of our small business supplying personalied goods, Our refund policy is slightly different to normal.
Cancellation of Orders:
As long as your order has not been started or completed, cancellations are accepted and your order can be cancelled, however if the order has been started/completed your request to cancel will be rejected as personalised items cannot be resold.
Refund of Orders:
We cannot refund any orders that have been completed even if they have not yet been dispatched, due to them being personalised items and therefore they cannot be resold.
We also cannot refund orders that have been made but not 'been received in time' as our website clearly states our turnaroud times for goods. So any orders placed for special occasions please consider our turnaround time before ordering